QR Software Co.,Ltd.
If you determine
that our software does not work as expected, you can return the software
within 30 days for a full refund. Please forward the e-mail confirmation
(receipt) to support@slidedvd.net along with the reason of returning the software.
QR Software Co.,Ltd.
provides full refund of your payment in the following cases:
• When you
stably encounter an error which is preventing you from using our software
properly, and if we are not able to correct the error within an acceptable
period of time or are unable to suggest a temporary solution.
Please note that,
in this case refund is only given if you provide detailed information
about your error, requested by our support staff, such as screenshots
of error messages, log files, detailed descriptions of your actions,
file samples, etc.
• If you experience
hardware incompatibility issues (our software does not support your
hardware, e.g. - capture card or DVD Drive) that prevents you from using
our software properly and we are unable to eliminate the incompatibility
within an acceptable period of time or suggest a temporary solution.
• If you accidentally
bought the software more than once.
• If you purchase
QR Software Products from a retail store or other online distributor,
please consult the specific return policy of that establishment. We
will not accept returns on purchases that originated from third parties.
• A stated
feature of the registered version fails to perform in the manner outlined
in any written or verbal correspondence, sales material or advertising
by QR Software Co.,Ltd..
We reserve
the right to decline refund requests in the following cases:
• When a user
demands a refund immediately after buying the software, since we provide
free trial versions for our users to test.
• When a user
informs us about changing his decision to buy the software, saying he
has uninstalled it and is not going to use it without giving any particular
reasons.
• When reasons
which prevent a customer from proper using of our software are stated
clearly on our official site. (for example, if the customer requests
a refund due to the absence of features which we never claimed to provide
and which are not listed in the feature list for our software).
• When a user
demands a refund, CD-ROM can not be refunded if it's been shipped.
QR Software Co.,Ltd. 30 days Money Back Guarantee Policy
© QR Software Co.,Ltd. -2007 – All rights reserved.
http://www.slidedvd.net/
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